Return Policy
Return Policy
1. Introduction
At Naturelygoods, we strive to ensure your complete satisfaction with our eco-friendly and sustainable products. If you are not entirely satisfied with your purchase, we're here to help. This Return Policy outlines the procedures for returning products and receiving refunds or exchanges.
2. Return Eligibility
To be eligible for a return, please ensure that:
- The product was purchased within the last 30 days.
- The product is in its original packaging.
- The product is unused and in the same condition that you received it.
- You have the receipt or proof of purchase.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Used products
- Gift cards
- Health and personal care items
4. Return Process
4.1 Initiating a Return
To initiate a return, please contact our customer service team at support@naturelygoods.com with your order details and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your product.
4.2 Returning the Product
Please securely pack the product, including all original packaging and accessories, and drop it off as per instructions included in the return confirmation email you receive.
Ensure that the RMA number is clearly marked on the outside of the package. You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
1. Introduction
At Naturelygoods, we strive to ensure your complete satisfaction with our eco-friendly and sustainable products. If you are not entirely satisfied with your purchase, we're here to help. This Return Policy outlines the procedures for returning products and receiving refunds or exchanges.
2. Return Eligibility
To be eligible for a return, please ensure that:
- The product was purchased within the last 30 days.
- The product is in its original packaging.
- The product is unused and in the same condition that you received it.
- You have the receipt or proof of purchase.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Used products
- Gift cards
- Health and personal care items
4. Return Process
4.1 Initiating a Return
To initiate a return, please contact our customer service team at support@naturelygoods.com with your order details and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your product.
4.2 Returning the Product
Please securely pack the product, including all original packaging and accessories, and drop it off as per instructions included in the return confirmation email you receive.
Ensure that the RMA number is clearly marked on the outside of the package. You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds
5.1 Processing Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment within 30 days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
5.2 Partial Refunds
In certain situations, only partial refunds may be granted:
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery.
5.1 Processing Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment within 30 days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
5.2 Partial Refunds
In certain situations, only partial refunds may be granted:
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at support@naturely.com with your order details and reason for the exchange. We will provide you with instructions on how to proceed.
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@naturelygoods.com with your order details and a description of the issue. We will work with you to resolve the issue promptly, including providing a replacement or a refund if necessary.
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at support@naturely.com with your order details and reason for the exchange. We will provide you with instructions on how to proceed.
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@naturelygoods.com with your order details and a description of the issue. We will work with you to resolve the issue promptly, including providing a replacement or a refund if necessary.
9. Sale Items
Only regular priced items may be refunded. Sale items are non-refundable.
Only regular priced items may be refunded. Sale items are non-refundable.
10. Contact Us
If you have any questions or concerns about this Return Policy, please contact us at:
support@naturelygoods.com
If you have any questions or concerns about this Return Policy, please contact us at:
support@naturelygoods.com